Recently, AAA designated Certified Performance & Auto Repair Inc. in Moscow Mills as an Approved Auto Repair facility.
“We’re honored to have that designation,” said Brad Francis, Certified Performance & Auto Repair president. “We’re the only AAA-designated auto shop in Moscow Mills, joining one in Troy, and that’s an honor for us.”
“We are proud to add Certified Performance & Auto Repair Inc. to the list of more than 8,000 AAA Approved Auto Repair facilities throughout the United States and Canada,” said Ray Posey, vice president of AAA Automotive Services. “It is a testament to the management and staff of Certified Performance & Auto Repair Inc. that they have qualified for AAA’s designation, and are committed to maintaining the high standard of performance for AAA members and their customers.”
To qualify for AAR status through AAA, a repair facility must receive an on-site inspection by AAA representatives, during which quality control, customer service, types of vehicles served, equipment, staff qualifications and insurance coverage are examined.
Achieving the status means Certified Performance & Auto Repair Inc. has technicians the National Institute for Automotive Service Excellence, or vehicle manufacturers have certified for each service area offered. It also certifies the facility has a formal training program in place that ensures that their technicians’ training remains up-to-date.
After six-and-a-half years in Overland, near the Lambert-St. Louis Airport, Francis and his staff relocated to Moscow Mills – and though the auto shop is now in a smaller area – the designation is still very special.
“We moved from St. Louis County to Lincoln County in 2011, and it was the best decision we ever made,” Francis said. “AAA doesn’t like to inundate an area with too many shops with (the Approved Auto Repair designation), and Lincoln County is a growing area, so it’s huge for us to be one of the few in the county to have it.”
Francis also said the shop doesn’t plan to sit on its laurels, but to continue serving the people of Moscow Mills and the surrounding areas with the type of service that earned them the designation, especially with residents traveling longer distances to get to and from work every day.
“It’s much more important to get (customer’s) cars maintained when they need them,” he said.